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Customer service is at our core. USAA is known for our legendary commitment to our members and is consistently recognized for outstanding service, employee well-being, and financial strength. Customer service is also one of the largest business areas at USAA, providing an exciting workplace with unlimited opportunities to build and grow your career step by step. Come join the team and together we can drive USAA forward.
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What makes a successful Customer Service Claims- Interns at USAA? Review the top traits we’re looking for and see if you’re the right fit.
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“I appreciate working for a company that actually lives by their core values. Service, Loyalty, Honesty and Integrity. I am proud to be a part of a company who goes above and beyond for not only our members, but also for our employees, to ensure our financial security and well-being is a top priority.”
“As a Marine Corps veteran, I know it’s no meager thing to be able to honestly say “I’m proud of what I do.” At USAA, I am proud of the work that I do, the membership I work for and the team that I work with. From my manager on up to my CEO, I’m routinely impressed by my leadership and their commitment to our well-being and development, all in the pursuit of being the best at what we do: Serving those who served.”
“The world class benefits package enables employees to focus on their careers regardless of what life brings to us. I am grateful to work for a company that has supported me through deployments, cross country moves, and natural disasters. The support and communication provided illustrates how much we are valued and empowers us to fulfill the mission and serve our members. ”
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Responds to member inquiries and requests
Identifies member events and provides solutions via company products and services to meet their needs.
Provides members with guidance by applying foundational knowledge of products and services.
Identifies opportunities to deepen relationships in support of member financial security strategies.
Researches and resolves general disputes in a timely and efficient manner.
Performs routine with tasks under direct supervision and within established procedures and guidelines.
Pursuing a bachelor's degree
Graduation date cannot be prior to the end of the internship
Minimum Work Experience
0 to 1 year of customer contact experience required.
Experience multi-tasking within a Windows operating system environment required.
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USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, click here for English / Spanish. For USAA’s Affirmative Action and EEO statement, please click here. Furthermore, USAA makes hiring decisions compliant with the Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).
USAA provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email [email protected] or call 1-800-210-USAA and select option 3 for assistance.
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NC-1019USAA’s 10-week, summer internship program offers college students the chance to discover what it’s like to work at a Fortune 100 company and leading financial services organization. Our 2021 summer internship program will start on May 24, 2021 and last through July 30, 2021. To be eligible, you must be a college student during the time of the internship program....